Privacy Policy

Last Updated: [Enter Today’s Date]

Bullion Exchange (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights in relation to that data.

Our Data Controller is Bullion Exchange, registered at 128 City Road, London, United Kingdom, EC1V 2NX. For any data protection enquiries, please email info@bullion-exchange.co.uk.

What Information We Collect

We may collect and process the following data about you:

• Personal Identifiers: Your name, date of birth, postal address, email address, and telephone number.
• Transaction Data: Details of orders you place with us, including delivery details, even if the order is not completed.
• Compliance Data: Information and documents you provide for ID verification (e.g., passport, driving licence, utility bills) as required by Anti-Money Laundering regulations.
• Technical Data: Your IP address, browser type, and information on how you use our website, collected via cookies and analytics tools.
• Communications: Records of your enquiries and correspondence with us by email or phone. Please note that telephone calls may be recorded for training and monitoring purposes.

How We Use Your Information

We use your data for the following purposes, based on legal grounds:

• To Fulfil Our Contract: To process and deliver your orders, manage payments, and provide customer service.
• To Comply with Legal Obligations: To verify your identity, prevent fraud and money laundering, and maintain records for tax and regulatory purposes.
• For Legitimate Interests: To improve our website and services, to communicate with you about your account, and to protect our business from crime.
• With Your Consent: To send you marketing communications about our products and offers, if you have opted-in to receive them.

How Long We Keep Your Information

We retain customer records for a period of up to six years after your relationship with us ends, to comply with our legal and regulatory obligations (e.g., for tax and AML purposes). After this period, your personal data will be securely deleted.

Data Sharing and Third Parties

We may share your information with trusted third parties to perform our services, including:

• Courier and delivery services to dispatch your order.
• Payment processors (like Stripe) to handle secure payments.
• ID verification agencies to conduct AML and fraud checks.
• Regulatory and law enforcement bodies, if required by law.

We do not sell your data to third parties for marketing purposes.

Your Data Protection Rights

You have the following rights over your personal data:

• The right to be informed: About how we collect and use your data.
• The right of access: To request a copy of the information we hold about you.
• The right to rectification: To have inaccurate personal data corrected.
• The right to erasure: To have your data deleted (subject to legal and regulatory retention requirements).
• The right to restrict processing: To limit how we use your data.
• The right to object: To the processing of your data, particularly for direct marketing.

To exercise any of these rights, please contact us at info@bullion-exchange.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).